kanca4d Privacy Policy
This page describes what we collect when you use kanca4d and how we keep that data protected. We at kanca4d treat your personal information with care, complying with data-protection principles and Indonesian regulations governing online platforms. When you register, deposit, or engage with our games, you provide information that we store securely and use only for account management, payment processing, and fraud prevention.
We understand that your privacy is important. We do not sell your personal data to third parties for marketing purposes. Our servers may sit outside your jurisdiction, but we apply the same protection standards regardless of location. This policy explains what data we collect, how we use it, who can access it, and what rights you have regarding your information.
If you have questions about this policy or wish to exercise your data rights, contact us through the channels listed at the end of this document.
What data we collect on kanca4d
We at kanca4d collect information in several categories. During registration, we collect your email address, username, password hash, and basic contact details. We require know-your-customer (KYC) information including your full name, date of birth, government-issued ID number (KTP, passport, or driving-license number), and residential address. We store scanned copies of your ID and address-proof documents on secure servers.
When you deposit or withdraw funds, we collect payment information including the payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account details), transaction amounts, and timestamps. We do not store full credit-card numbers or e-wallet passwords; payment processors handle sensitive financial data directly.
We also collect behavioral data—which game categories you access, your account balance history, and settlement records. This information stays within our secure systems and is used only for account verification, dispute resolution, and regulatory compliance. We do not use this data to build marketing profiles or sell insights to third parties.
How we use your information
We at kanca4d use your data for five primary purposes: account management, payment processing, fraud detection, customer support, and legal compliance. Your email and password enable secure account access. Your KYC data verifies your identity and ensures we comply with anti-money-laundering (AML) regulations. Payment details are used only to process deposits and withdrawals through the methods you chose (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment).
We use device and IP information to detect suspicious account activity—for example, logins from unexpected locations or rapid withdrawal requests. If we identify potential fraud, we may freeze your account pending verification. Your behavioral data (game history, settlement records) helps us handle disputes fairly and respond to your support inquiries.
We do not use your data to send unsolicited marketing messages unless you opt in. We do not sell, rent, or trade your personal information to third parties. We may share data with our payment processors and anti-fraud service providers only to the extent necessary to process your transactions and prevent financial crime.
Data retention, cookies, and your rights
We at kanca4d retain your personal data for as long as your account remains active and for seven years after closure to comply with Indonesian financial regulations. KYC documents are kept for this full period. Payment records are retained to resolve disputes and meet AML reporting obligations. You may request deletion of your account and associated data after this retention period expires by contacting our support team.
Your rights regarding your data include the right to access (request a copy of what we hold), correction (update inaccurate information), and deletion (after our retention period ends). To exercise these rights, email our support team. We will respond to requests within 30 days. You also have the right to lodge a complaint with Indonesian data-protection authorities if you believe we have mishandled your data.
Our servers may be located outside Indonesia, but we apply the same protection standards to all data regardless of physical location. We use encryption for data in transit and at rest. Access to your personal data is restricted to kanca4d staff who need it to fulfill their roles—for example, support agents handling account verification or compliance officers reviewing transaction records.
Third-party processors and contact information
We at kanca4d work with third-party processors for payment handling, anti-fraud detection, and email delivery. These processors are contractually bound to protect your data and use it only for services they provide to us. We remain responsible for their compliance with this policy. We do not grant these processors the right to use your data for their own purposes.
If you have questions about this privacy policy, wish to exercise your data rights, or believe your data has been misused, contact our support team through the channels available on our siteFor data requests or complaints, email us with "Data Request" or "Privacy Complaint" in the subject line. You may also submit requests through your account dashboard. We also honor requests related to Liga 1, Piala AFF, and other football markets you engage with—any data associated with your sports betting activity is subject to the same protection standards outlined in this policy.
This privacy policy may be updated periodically to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on our platform. Continued use of kanca4d after such updates constitutes your acceptance of the revised policy.